Review Reply — Reputation Systems

How to use · pick your platform

One extension. Tell it where you reply.

Review Reply works on Google Business Profile, Booking.com, Expedia and Tripadvisor, and has a paste path for everywhere else. Pick your platform to see the exact review, the button you click, and the draft you get.

Google Business Profile

Open your reviews the way you always do. On each review, RR appears right next to Google's own Reply link.

  1. 1

    Find the review

    Your normal reviews list. Nothing to configure per property.

    Google Business Profile…/customers/reviews
    AAlex M.2 days ago

    Room was spotless and the staff were lovely, but the hallway got noisy at night.

    Reply 1
  2. 2

    Click RR, get the draft

    RR reads that one review and answers in your tone, your language and your signature.

    Review ReplyDraft reply
    DraftProfessional

    Thank you for staying with us, Alex — and for the kind words about the room and the team. I'm sorry the hallway disturbed your nights; we've added a night-quiet round on that floor.

  3. 3

    Post it yourself

    RR fills Google's own reply box. You read it and press Google's Post.

    Google Business ProfileYour reply
    Your reply
    Thank you for staying with us, Alex — and for the kind words about the room and the team.
    Post
Review Reply running on Google Business Profile: the RR button sits beside Google's own Reply on the review, and the RR panel is open on the right with the review it read and the draft
Exactly what you see on Google Business Profile. The RR button sits beside Google's own Reply on the review, and the RR panel opens with the review it read and your draft.

RR never posts for you. The reply goes into the same box you would type in yourself, and the last click is always Google's.

Booking.com Extranet

Booking.com keeps reviews in a side column with a scoring scale out of 10. RR appears beside the reply action on each guest review.

  1. 1

    Find the guest review

    In the Extranet, open the guest reviews for the property. Scores show as 9,0 — not stars.

    Booking.com Extranet…/reviews.html
    MMarta9,0

    Great location and very friendly staff. The room was clean and quiet. Breakfast had a good choice.

    Reply to review 1
  2. 2

    Click RR, get the draft

    The draft answers Marta by name and picks up the points she raised.

    Review ReplyDraft reply
    DraftProfessional

    Dear Marta, thank you for your kind words. We are glad the location, the quiet room and our breakfast selection made your stay enjoyable, and we hope to see you again.

  3. 3

    Send it yourself

    RR writes into Booking.com's own reply field. You press Booking's Send.

    Booking.com ExtranetYour reply
    Your reply
    Dear Marta, thank you for your kind words. We are glad the location, the quiet room and our breakfast selection made your stay enjoyable.
    Send
Review Reply running on the Booking.com Extranet: the RR button sits beside Booking.com's own Reply button on the guest review, and the RR panel is open on the right with the review, the draft and Post reply
Exactly what you see on Booking.com. The RR button sits beside Booking.com's own Reply on the guest review, and the RR panel opens on the right with the review it read, your draft, and Post reply.

Side panel friendly. Booking.com is where the Side panel workspace option shines — the draft sits beside the review list instead of over it.

Expedia Partner Central

Post-stay reviews in Partner Central use Respond. RR sits beside that action, and the draft goes into Expedia's own response box.

  1. 1

    Find the post-stay review

    Open the post-stay reviews for the property in Partner Central.

    Expedia Partner Central…/post-stay-reviews
    DDaniel K.8 / 10

    Comfortable stay. Would have liked a later checkout, but everything else was smooth.

    Respond 1
  2. 2

    Click RR, get the draft

    The draft acknowledges the checkout point without over-promising.

    Review ReplyDraft reply
    DraftProfessional

    Thank you for staying with us, Daniel. We are glad the stay was smooth and we have shared your note about a later checkout with the front desk team.

  3. 3

    Submit it yourself

    RR fills Expedia's response box; the final submit is Expedia's.

    Expedia Partner CentralYour response
    Your response
    Thank you for staying with us, Daniel. We are glad the stay was smooth and we have shared your note about a later checkout.
    Submit
Review Reply running on Expedia Partner Central: the RR button sits beside Expedia's own Respond on the post-stay review, and the RR panel is open on the right with the review it read and the draft
Exactly what you see on Expedia Partner Central. RR sits beside Expedia's own Respond on the post-stay review, and the panel drafts the reply in your voice.
Tripadvisor for Business

Tripadvisor shows bubble ratings. RR appears next to the reply control on each review in your Business account.

  1. 1

    Find the review

    Sign in to Tripadvisor for Business and open the reviews list.

    Tripadvisor for Business…/Reviews
    MMaria P.4 bubbles

    Lovely weekend break. Service was attentive and the rooms were spotless.

    Respond 1
  2. 2

    Click RR, get the draft

    The draft answers the guest in your voice, ready to edit.

    Review ReplyDraft reply
    DraftProfessional

    Thank you for the lovely feedback, Maria. We are delighted the service and the rooms made your weekend, and we would be glad to welcome you back.

  3. 3

    Submit it yourself

    RR fills Tripadvisor's response field; the final submit is Tripadvisor's.

    Tripadvisor for BusinessYour response
    Your response
    Thank you for the lovely feedback, Maria. We are delighted the service and the rooms made your weekend.
    Submit
Review Reply running on Tripadvisor for Business: the RR button sits beside Tripadvisor's own Respond on the review, and the RR panel is open on the right with the review it read and the draft
Exactly what you see on Tripadvisor. RR sits beside Tripadvisor's own Respond on the review, and the panel drafts the reply in your voice.
Yelp & other sites

On a site with no reply button for RR to sit beside, the popup takes the review instead. Same model, same voice, same Truth Check.

  1. 1

    Copy the review

    Select the review text on any site — Yelp, Trustpilot, a Facebook page, anywhere.

    Any review site…/reviews
    JJordan T.1 week ago

    Waited a while to be seated, but the food was excellent once it arrived.

    No reply box on this page
  2. 2

    Paste it into RR

    Open the popup and paste the review, or drop in a screenshot.

    Review ReplyPaste a review
    DraftProfessional

    Thank you for the honest note, Jordan — and for giving the kitchen a chance. We are sorry about the wait at the door and have added a second host at peak times.

  3. 3

    Copy the draft back

    Truth Check runs as usual. Copy the reply and paste it wherever you post.

    Review ReplyCopy response
    Your reply
    Thank you for the honest note, Jordan — and for giving the kitchen a chance.
    Copy response
Review Reply on a site with no reply box: the review is pasted into the RR popup, the draft reply appears below it, and the Copy response action is ready
Exactly what you see on Yelp and other sites. There is no reply box to sit beside, so the review is pasted into RR and the draft is copied back.

Nothing is lost. The paste path uses the same model and the same account settings as the on-page button.

What it actually looks like

Real captures from the extension, on a real Google Business Profile review and a real Booking.com review.

Review Reply draft panel on a real Google Business Profile review
Google Business Profile. The draft panel on a real review, with Close, the ⋮ menu and Post reply.
Review Reply draft panel on a real Booking.com guest review
Booking.com. The same panel on a real guest review scored out of 10.
Review Reply Truth Check panel listing each claim in a draft matched against the review
Truth Check. Every claim in the draft is matched back to the review RR read.

Same everywhere it runs

Whichever platform you pick, the extension keeps one set of rules.

Truth Check before posting

Every draft is checked against the review RR actually read.

Your tone and language

Set once on your RR account; every platform follows it.

Your choice of surface

Side panel, toolbar popup, or on the page — pick per preference.